Eventually they told me the order number will be on the debit on my bank statement. How they have no ability to search my name or address completely baffles me.īy this time the chat representative was getting rather short and aggressive.
Laughably they claimed unless i provided the email address (that i did not know) that i used, they could not find my account. The account that they had debited me for was one i had now used for over 10 years, had no access to and could not even remember what email address i may have been using at this time. They really did not seem to understand what i was saying. I contacted norton to see what the hell was going on. i also had not had any products for the amount deducted and nothing was active on this account. I have not lived at this address for over 10 years, when i logged into my old norton account the address that was on their site was my previous address (still not my parents address). 2 days later my parents visited and bought with them a norton renewal card that had been delivered to their address. All of a sudden had a random debit from my account for £84.99. Have not had a norton subscription for over 2 years. Kindly ignore this email if you wish to resolve this matter in small claim court. Or the matter will be resolved in the court which will take a long time and till then your account will be levied heavily with fine.
You can always contact us and we will look into it mutually. If you do not clear your outstanding you will be continuously charged on monthly basis because you have never cancelled the services so far. If we do not hear from you within the next seven days we will have no alternative than to commence with further debt collection procedures. If there is a reason why these payments have been withheld we would be obliged if you could contact us in order to either explain the reason or come to some form of payment arrangement. This matter we have to escalate to the small claim court with further court notice. Our client informed you several times for software package payment but you denied. Your account balance of £495 was overdue as of. Your assistance in this matter would be much appreciated.
I am not a business, so I wouldn't need £400 worth of software.
I have never bought any Norton software at anytime … or downloaded paid software. They say my account is overdue since 22nd Feb 2015 … If it was over due then why only contact me now. I have, today, received the following email from demanding over £400 for software I never purchased. Sorry this happened and thought you should know why. While I understand that customer service is following Norton policy, and did offer transfers of a subscription, the fact that Norton changed service levels, offered a cancellation option, but did not honor it is the reason I chose not to continue with Norton (after more than 10 years of satisfied service). However, when I contacted customer service all they could do is remove the automatic renewal with no refund for the remaining 6 month subscription as this notification occurred 60 days after renewal. Your message offers an option to cancel service due to a change in service level. At the bottom of the email explanation it provided the option to cancel the subscription ("We understand that you may have questions about this decision or that you may wish to cancel your Norton subscription.") Received email from Norton support with the following title: "Norton support for Windows XP & Vista will be changing".
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